Phone-Tella is the credit union's phone banking service. It gives you 24 hour access to your accounts from any touchphone.

With Phone-Tella you can:

• Check account balances
• Check personal cheque transactions
• Check ATM transactions
• Check EFTPOS transactions
• Check VISA transactions
• Transfer between your account and other selected accounts
• Make payments using BPAY
• Check interest earned
• Change your access code
• Check presented cheques

Setting up access to Phone-Tella

Contact us for your pre-set Access Code and we will transfer you to Phone-Tella. Follow instructions: Enter membership number then #(hash) key. Enter pre-set Access Code then change code.

Access code security

New members connecting to the Phone-Tella service or members who are changing their Access Code will note that the following Access Codes will be disallowed for security reasons.

• a subset of the member number (i.e. match first or last digits)
• the birthdate or a sub-set (e.g. birthdate 16/12/53 and code 161253 or 1612 or 1253)
• a simple sequence (e.g. 1,2,3,4)
• repeated digits (e.g. 1111

We strongly recommend:

• you do not use your Redicard/Visa PIN as your Access Code
• you do not divulge your account details to any other person